Smithy Terms & Conditions
We do not pass on or sell your email address or any other information to any other party unless there
is a legal obligation for us to do so. Your information will allow us to contact you with events, when the website is updated
with navigation and your ability to provide feedback. Cookies are used to remember the goods in the online basket and proceed
to checkout. You have the ability to delete or prevent cookies in your browser from the settings in your own device.
All photographs and designs on this website cannot be copied, reproduced or downloaded without
the permission of the Malham Smithy.
Featured products with a PayPal icon can be ordered directly from
the website, other items featured without payment options must be ordered with Malham Smithy by email or by visiting the Forge. By
clicking on the PayPal link you are entering a contract with Annabelle Bradley t/a Malham Smithy (hereon referred to
as Malham Smithy) and agreeing to the following terms and conditions of sale:
Payments are processed directly
on the PayPal website, bank details are not seen or stored on the Malham Smithy website at any point during or after the transaction.
PayPal postage and packing charges are based on the value and weight of your order and are included in the featured product price for items on sale online. For bespoke commissions
enquires you will be quoted a delivery cost on request, or commissions can be collected from the Malham Smithy.
Unfortunately Malham Smithy does not offer overseas deliveries, any orders received for overseas
deliveries will be rejected.
Your chosen handcrafted item will be made to order, therefore please
allow 28 days for delivery, unless otherwise stated (each item will state a timescale based on the current order book). During
peak periods if for any reason we cannot send your item within this time, we will contact you as soon as possible to let you
know the expected delivery date. Bespoke order delivery timescales may be longer, estimated delivery/collection period
can be discussed when placing an order.
Every care is
taken in packaging your items, but in the unlikely event that you receive anything damaged, please return within 7 days of
receipt for replacement. In accordance with the Distance Selling Regulations, you may return any item (except bespoke items)
for any reason within 7 days of receiving it. Provided that it has not been used and is returned in its original packaging,
a refund will be made within 30 days. Please note that all return postage costs are the responsibility of the customer, and
refund will not be made on the postage and packaging costs included in the original selling price charged to the
customer at the point of sale (email for details of P&P costs related to your purchase), except in the case of faulty
Due to hygiene regulations, we regret that earrings are non-returnable unless faulty.
returns are the responsibility of the customer and items should be packaged in a way to ensure they are not damaged in transit.
We recommend returns are made by recorded delivery and any loss or damage in transit are the responsibility of the customer.
Bespoke items can only be returned if the item is faulty or damaged. The goods will be repaired or replaced and
returned to yourself.
In the event of an item requiring to be returned, the customer must email email@example.com
Hand forged items are not mass produced & powder
coated, therefore require a little TLC when it comes to maintenance. Painted, polished, lacquered or waxed items will all
benefit from the occasional polish with a natural beeswax paste or renaissance paste to help prevent tarnishing. Pieces being
used outdoors will require annual wire brushing and paint application or allowing to weather into their surroundings. Fireside
tools can be polished with a traditional iron paste.
Annabelle Bradley at Malham Smithy cannot be responsible for
silver and gold (whether sterling, 9ct or plated) tarnishing. Plated items may wear, exposing the base metal. Annabelle Bradley
at Malham Smithy can not be held responsible for any allergy, metal or otherwise, arising from wearing our products.
Handcrafted Products are unique:
Each item is handmade to order
therefore each piece is individual and you should anticipate some variation in design from the images on screen to the actual
item made, the beauty of a hand forged item means it is truly unique. For jewellery orders, slight colour variations in the
stone and glass will occur due to the natural materials and your internet browser setting. Similar beads to the ones shown
in the image will be chosen if any particular bead is unavailable at any time.
Sizes stated on each product are
approximate. Images are not real size.
The pictures on the website give a good representation of the items, but remember
that each item is hand made individually and markings of stone will vary slightly due to their being a natural substance.
Please note the handcrafted products are not suitable for children
under 3 due to small parts which may cause a choking hazard. No items available on the website are suitable as toys and are
not recommended for children of any age. Parental supervision required to ensure all items are kept out of reach of children.
Timing for the day: Arrive at 10am, finishing
at 5pm. You will have an hour break for lunch (approximately 12.30pm/1pm), good food is available to purchase in the village
from The Buck Inn pub, The Lister Arms pub, the Old Barn Cafe and Beck Hall, all highly recommended. Alternatively you can
bring your own packed lunch to enjoy sat by the scenic beck that runs to the side of the smithy. Tea and coffee are provided
all day in the forge.
Age Restrictions and Disabilities: Bookings cannot be taken for people
The blacksmithing skills tuition day is a physical one, in a centuries old traditional forge, and may not be
suitable for everyone. Please inform the Malham Smithy prior to the date if you have any injuries or disabilities.
to wear: You will be provided with safety equipment for the day, being apron, safety glasses and gloves. Wear
overalls or old clothes that you don't mind getting dirty or damaged, clothes should be natural fibres, cotton/denim,
not synthetic and must have full length trousers and long sleeves. It can get hot in the forge, if wearing layers and plan
to take some off during the day, ensure your base layer has long sleeves and of natural fibres. You are required to wear safety
boots, non steel toe caps worn at your own risk. Fabric boots are NOT suitable, sturdy leather gives you better protection
against dropped hot coals and metal.
Cancellations: 48 hours notice is required to cancel
or change a booking. An alternative date will be offered where available. Course fees are non-refundable.
a Date: To book your day in the forge, go to the online bookings system: https://malhamsmithy.setmore.com .
Bookings will not be taken by telephone or email.
Payment Requirements: To confirm a booking,
a gift certificate reference should be entered in the booking system, alternatively a deposit payment is required
via the http://www.malhamsmithyonline.co.uk/ website, with the balance payable on the day of the course. Please note, balance payments cannot be made by credit/debit
card and there are no ATM facilities in the village.
the goods in the online basket and proceed to checkout.
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