Malham Smithy Artist Blacksmith in the Yorkshire Dales
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Malham Smithy T&Cs

 

Malham Smithy Terms & Conditions of Sale

 

Please contact us to place an order. Featured products with a PayPal icon can be ordered directly from the website. By clicking on the PayPal link you are agreeing to the following terms and conditions of sale:
 
Payments are processed directly on the PayPal website, bank details are not seen or stored on the Malham Smithy website at any point during or after the transaction.

 

 

Delivery 
UK delivery:
PayPal postage and packing charges are based on the value and weight of your order and are included in the featured product price for items on sale online. For bespoke commissions enquires you will be quoted a delivery cost on request, or commissions can be collected from the Malham Smithy.
Overseas delivery: 
Unfortunately Malham Smithy does not offer overseas deliveries, any orders received for overseas deliveries will be rejected.
 
Your chosen handcrafted item will be made to order, therefore please allow 7 to 28 days for delivery, unless otherwise stated. During peak periods if for any reason we cannot send your item within this time, we will contact you as soon as possible to let you know the expected delivery date. Bespoke order delivery timescales may be longer, estimated delivery/collection period can be discussed when placing an order.
 
Returns: 
Every care is taken in packaging your items, but in the unlikely event that you receive anything damaged, please return within 7 days of receipt for replacement. In accordance with the Distance Selling Regulations, you may return any item (except bespoke items) for any reason within 7 days of receiving it. Provided that it has not been used and is returned in its original packaging, a refund will be made within 30 days. Please note that all return postage costs are the responsibility of the customer, and refund will not be made on the postage and packaging costs included in the original selling price charged to the customer at the point of sale (email for details of P&P costs related to your purchase), except in the case of faulty goods.

Due to hygiene regulations, we regret that earrings are non-returnable unless faulty.

Cost of returns are the responsibility of the customer and items should be packaged in a way to ensure they are not damaged in transit. We recommend returns are made by recorded delivery and any loss or damage in transit are the responsibility of the customer.

Bespoke items can only be returned if the item is faulty or damaged. The goods will be repaired or replaced and returned to yourself.
In the event of an item requiring to be returned, the customer must email annabelle@malhamsmithyonline.co.uk in advance. 

 

 

Product Maintenance:
Hand forged items are not mass produced & powder coated, therefore require a little TLC when it comes to maintenance. Painted, polished, lacquered or waxed items will all benefit from the occasional polish with a natural beeswax paste or renaissance paste to help prevent tarnishing. Pieces being used outdoors will require annual wire brushing and paint application or allowing to weather into their surroundings. Fireside tools can be polished with a traditional iron paste.

Annabelle Bradley at Malham Smithy cannot be responsible for silver and gold (whether sterling, 9ct or plated) tarnishing. Plated items may wear, exposing the base metal. Annabelle Bradley at Malham Smithy can not be held responsible for any allergy, metal or otherwise, arising from wearing our products. 
 
Handcrafted Products are unique: 
Each item is handmade to order therefore each piece is individual and you should anticipate some variation in design from the images on screen to the actual item made, the beauty of a hand forged item means it is truly unique. For jewellery orders, slight colour variations in the stone and glass will occur due to the natural materials and your internet browser setting. Similar beads to the ones shown in the image will be chosen if any particular bead is unavailable at any time.

Sizes stated on each product are approximate. Images are not real size.
The pictures on the website give a good representation of the items, but remember that each item is hand made individually and markings of stone will vary slightly due to their being a natural substance. 

Please note the handcrafted products are not suitable for children under 3 due to small parts which may cause a choking hazard. No items available on the website are suitable as toys and are not recommended for children of any age. Parental supervision required to ensure all items are kept out of reach of children.

We do not pass on or sell your email address or any other information to any other party unless there is a legal obligation for us to do so. Your information will allow us to contact you with special offers, when the website is updated with new products and other business communication. 
All photographs and designs on this website cannot be copied, reproduced or downloaded without the permission of the Malham Smithy.