Malham Smithy Terms & Conditions of Sale
Please contact us to place an order. Featured products with a PayPal icon can
be ordered directly from the website. By clicking on the PayPal link you are agreeing to the following terms and conditions
Payments are processed directly on the PayPal website, bank details are not seen
or stored on the Malham Smithy website at any point during or after the transaction.
PayPal postage and packing charges are based on the value and weight of your order and are included in the featured product price for items on sale online. For bespoke commissions
enquires you will be quoted a delivery cost on request, or commissions can be collected from the Malham Smithy.
Unfortunately Malham Smithy does not offer overseas deliveries, any orders received for overseas
deliveries will be rejected.
Your chosen handcrafted item will be made to order, therefore please
allow 7 to 28 days for delivery, unless otherwise stated. During peak periods if for any reason we cannot send your item within
this time, we will contact you as soon as possible to let you know the expected delivery date. Bespoke order delivery timescales
may be longer, estimated delivery/collection period can be discussed when placing an order.
care is taken in packaging your items, but in the unlikely event that you receive anything damaged, please return within 7
days of receipt for replacement. In accordance with the Distance Selling Regulations, you may return any item (except bespoke
items) for any reason within 7 days of receiving it. Provided that it has not been used and is returned in its original packaging,
a refund will be made within 30 days. Please note that all return postage costs are the responsibility of the customer, and
refund will not be made on the postage and packaging costs included in the original selling price charged to the
customer at the point of sale (email for details of P&P costs related to your purchase), except in the case of faulty
Due to hygiene regulations, we regret that earrings are non-returnable unless faulty.
returns are the responsibility of the customer and items should be packaged in a way to ensure they are not damaged in transit.
We recommend returns are made by recorded delivery and any loss or damage in transit are the responsibility of the customer.
Bespoke items can only be returned if the item is faulty or damaged. The goods will be repaired or replaced and
returned to yourself.
In the event of an item requiring to be returned, the customer must email firstname.lastname@example.org
Hand forged items are
not mass produced & powder coated, therefore require a little TLC when it comes to maintenance. Painted, polished, lacquered
or waxed items will all benefit from the occasional polish with a natural beeswax paste or renaissance paste to help prevent
tarnishing. Pieces being used outdoors will require annual wire brushing and paint application or allowing to weather into
their surroundings. Fireside tools can be polished with a traditional iron paste.
Annabelle Bradley at Malham Smithy
cannot be responsible for silver and gold (whether sterling, 9ct or plated) tarnishing. Plated items may wear, exposing the
base metal. Annabelle Bradley at Malham Smithy can not be held responsible for any allergy, metal or otherwise, arising from
wearing our products.
Handcrafted Products are unique:
item is handmade to order therefore each piece is individual and you should anticipate some variation in design from the images
on screen to the actual item made, the beauty of a hand forged item means it is truly unique. For jewellery orders, slight
colour variations in the stone and glass will occur due to the natural materials and your internet browser setting. Similar
beads to the ones shown in the image will be chosen if any particular bead is unavailable at any time.
on each product are approximate. Images are not real size.
The pictures on the website give a good representation of
the items, but remember that each item is hand made individually and markings of stone will vary slightly due to their being
a natural substance.
Please note the handcrafted products
are not suitable for children under 3 due to small parts which may cause a choking hazard. No items available on the website
are suitable as toys and are not recommended for children of any age. Parental supervision required to ensure all items are
kept out of reach of children.
We do not pass on or sell your email address or any other information
to any other party unless there is a legal obligation for us to do so. Your information will allow us to contact you with
special offers, when the website is updated with new products and other business communication.
photographs and designs on this website cannot be copied, reproduced or downloaded without the permission of the Malham Smithy.